Iris LaunchFirst^TM Professional Services

We use Iris LaunchFirst^TM, our set of differentiated delivery services, to configure and deliver Iris products into your business environment smoothly and at a pace unmatched in our industry.

Our goal is to bring our customers measurable value within a matter of weeks.

Iris LaunchFirst Components
At once comprehensive, nimble, and unobtrusive, Iris LaunchFirst combines the optimum blend of technical and domain expertise with a delivery framework that is in harmony with our customers' businesses. The LaunchFirst process minimizes disruption, sets clear expectations, and provides, rigorous reporting.

Requirements - we develop materials and tools to ensure the Iris product implementation perfectly matches the proposal and contract - we define exactly how your Iris product is configured.

We ensure the success of the requirements phase by carefully mapping them from system and end-user context to use cases to stringent testing.

• Concepts manual
  • Product overview
  • Features list
  • Data sources
  • Screen designs
  • Use case descriptions
• Verification tests
• Demo script
• Hardware sizing

LaunchFirst Configuration
We customize and personalize the product to precise specifications that mirror and enhance your workflows - the application becomes unique to you and how you work.

Test-led configuration ensures that quality and precision pervade every element of your product implementation.

• Users and roles
• Menu structures
• GUI configurations and preferences
• Rules
• Calendars
• File and message-based interfaces
• APIs
• Mappings
• Data Conversion

Launch Preparation
We run a set of rigorous processes and tests to ensure the product behaves exactly as you need it to in your unique business environment.

A sophisticated technology-enabled test repository eliminates redundant data and associated errors and losses of efficiency. In pre, we stage and automate day-in-life testing, compare against expected results and resolve differences - before full parallel launch. During this period, we provide train-the-trainer instruction so your user community is prepared before parallel launch.

Launch
We carefully and methodically put your product into production.  Normally, we work with you to launch into parallel production, assist with cut-over and initial environment monitoring and production support, and resolve issues.

LaunchFirst Support and Account Management
We provide ongoing support and account management, including routine technical support (Help Desk), account management, and professional services consulting.

• Immediate assistance resolving issues and technical concerns
• Long-term account planning to ensure your Iris product keeps pace with the chances in your business environment and the industry as a whole
• Professional services consulting to evolve your product and customize it further